Contact information
Contact Us
At Aulivex, we are committed to providing professional and timely customer support. If you have any questions regarding your order, shipping, returns, refunds, products, or our policies, please contact us using the information below.
Business Information
Brand Name: Aulivex
Legal Business Name: Vishal Ecommerce Business
Business Type: E-commerce (Online Retail)
Customer Support
Support Email:
We aim to respond to all inquiries within 24–48 business hours. Response times may be longer during weekends, holidays, or periods of high inquiry volume.
Business Address
Customer Support Scope
You may contact us regarding:
- Order Status
- Shipping Updates
- Tracking Information
- Product Questions
- Returns
- Refund Requests
- Replacement Requests
- Cancellation Requests
- Payment Questions
- Website Issues
- Privacy Requests
- General Business Inquiries
Before Contacting Us
To help us assist you more quickly, please include:
- Full Name
- Order Number (if applicable)
- Email used during purchase
- Description of the issue
- Photos or videos (if reporting damaged or incorrect items)
Communication Guidelines
To ensure a safe and respectful environment:
- Please communicate respectfully with our support team.
- Threatening, abusive, offensive, or fraudulent communications may result in limited or discontinued support where permitted by applicable law.
- False claims or manipulated evidence submitted in support requests may result in the rejection of the claim after review.
Return Requests
Do not send any item without prior authorization.
Products supplied through different fulfillment partners may require different return procedures.
If a return is approved, we will provide the correct return instructions and return address.
Business Hours
Customer support is available Monday through Friday.
Response times may vary during weekends, public holidays, or periods of increased demand.
Policy Questions
If you have questions regarding:
- Privacy Policy
- Shipping Policy
- Refund Policy
- Terms of Service
- Cancellation Policy
please contact us by email before placing your order.
Official Communication
Only communications sent from our official support email address should be considered official business communication from Aulivex.
Fraud Prevention
Aulivex will never ask customers to share:
- Full credit card numbers
- Card PINs
- Banking passwords
- One-time passwords (OTP)
If you receive such a request claiming to represent Aulivex, please contact us immediately.
Updates
We may update our contact information from time to time. The latest version will always be available on our website.