FAQ
Orders
Q. How can I place an order?
Simply add your desired products to your cart, proceed to checkout, and complete your secure payment.
Q. Can I cancel my order?
Orders may be cancelled before they enter processing. Once processing begins, cancellation may no longer be possible.
Q. Can I change my shipping address?
Please contact us immediately. If your order has not yet entered processing, we will try our best to update your shipping address.
Shipping
Q. How long does shipping take?
Estimated delivery times vary depending on the product, warehouse location, destination, and shipping carrier.
Q. Will I receive tracking information?
Yes. Tracking information will be provided when available after your order has been shipped.
Q. Why did I receive only part of my order?
Some products may ship from different warehouses. Multiple packages are normal.
Returns & Refunds
Q. How do I request a return?
Email us at:
Do not return any item without receiving return instructions.
Q. My item arrived damaged.
Please contact us within 48 hours and include clear photos of the product and packaging.
Q. I received the wrong product.
Please contact us within 7 days of delivery with your order details and supporting photos.
Q. When will I receive my refund?
Approved refunds are processed to the original payment method. Processing times depend on your payment provider.
Products
Q. Are your products authentic?
We work with trusted fulfillment partners to source quality products.
Q. Product colors look different.
Actual product colors may vary slightly because of monitor and mobile display settings.
Payments
Q. Which payment methods do you accept?
Available payment methods are displayed securely during checkout.
Q. Is my payment secure?
Yes. Payments are processed using secure payment providers.
Customer Support
Q. How can I contact Aulivex?
Email:
Q. How quickly will I receive a reply?
We normally respond within 24–48 business hours.
