Shipping policy

1. Overview

Aulivex partners with trusted fulfillment providers, including CJ Dropshipping, to deliver products to customers. Shipping times may vary depending on the product, warehouse location, destination, carrier performance, and seasonal demand.

2. Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.
Orders are not processed on weekends or public holidays.
During peak seasons or promotional periods, processing may take longer.

3. Estimated Delivery Times

Delivery times are estimates only and are not guaranteed.

Typical delivery ranges:

Products shipped from U.S. warehouses: generally faster than international shipments.
Products shipped from international warehouses: delivery time depends on destination and shipping method.

Delivery estimates may vary because of:

Warehouse location
Carrier delays
Customs inspections (where applicable)
Weather or natural events
High order volumes

4. Multiple Shipments

If your order contains multiple products, they may be shipped separately from different warehouses.

You may receive separate tracking numbers and deliveries on different dates.

5. Order Tracking

Once your order has been shipped, a tracking number will be provided when available.

Tracking updates depend on the shipping carrier and may not appear immediately after shipment.

6. Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

If an incorrect address is provided, please contact us immediately.

If an order has already been processed or shipped, we may not be able to change the address.

7. Failed Delivery

If a shipment is returned because of:

Incorrect address
Refused delivery
Failure to collect the package

additional shipping charges may apply before reshipment.

8. Lost Packages

If your package appears to be lost:

Contact us promptly.
We will review tracking information and coordinate with the shipping carrier and fulfillment partner before determining the appropriate resolution.

9. Shipping Delays

Unexpected delays may occur because of:

Severe weather
Customs processing
Transportation disruptions
Carrier operational issues
High seasonal demand

We appreciate your patience in these situations.

10. Customs and Import Charges

Orders may be subject to customs procedures depending on destination country and applicable laws.

Customers are responsible for any customs duties, taxes, or import charges imposed by their local authorities unless otherwise stated.

11. Shipping Restrictions

Some products may not be available for shipment to certain regions because of supplier, carrier, or legal restrictions.

12. Damaged Packages

If your package arrives visibly damaged:

Take clear photos before opening the package if possible.
Contact us as soon as possible.
Include your order number and supporting photos.

13. Force Majeure

Aulivex shall not be responsible for delays or failure to deliver caused by events beyond reasonable control, including natural disasters, pandemics, government actions, labor disputes, or transportation interruptions.

14. Contact Us

For shipping-related questions, contact:

Email: aulivex.support@gmail.com